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Helensburgh Medical Centre12 East King StreetHelensburgh, G84 7QLTel: 01436 672277
We make every effort to give the best service possible to everyone who attends our practice.
Any complaints from patients regarding the service provided by the practice should be addressed in the first instance, either verbally or in writing, to Mrs Margaret Hall, the Practice Manager.Complaints will be promptly acknowledged within two working days and the practice will make every effort to answer each complaint within 10 working days of it being lodged.
Helensburgh Medical Centre has its own car parking facilities, underneath the building (accessed through the Co-op car park) and lift access. There are several disabled parking bays close by the lift.
There is also a ramp at the front of the building for easy wheelchair access.
Access and toilet facilities for disabled patients were a priority in our recent premises' refurbishment and meet the requirements of current statute.
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
You have the right to see or have a copy of your health records if you want to know more about treatment that you have had or check that your information is correct.
To see, or have a copy of your records, you will have to apply in writing to our Practice Manager.
Please click on the link below to see how the Practice uses your personal information
How we use your personal information